Reference

Your Rights, Our Rules, Spelled Out Clearly

Everything that governs your buzzreel account — from how we handle your personal data to what happens when you dispute a transaction — lives here. Access to our platform depends on state law and is available only where local law permits.

State-by-state eligibilityPayPal, Venmo, Play+ termsAccount data rightsPolicy contact on fileUS-applicable jurisdiction
buzzreel Your Rights, Our Rules, Spelled Out Clearly
LEGAL CONTACT PATHS

How to Reach Us on a Policy Matter

If a section of our Terms and Conditions raises a question you cannot resolve by reading the document, these are the channels where our account and compliance team can help. Response times vary by channel and inquiry type, but policy-related questions are routed to a dedicated queue separate from general account help.

Live Chat Open the chat widget from your account dashboard. Policy questions are flagged and routed to our compliance-aware support staff rather than the general queue.
Email Support Send your legal or privacy inquiry to the support address listed in your account settings. Include your account ID so we can pull the correct jurisdiction terms.
In-Account Help Center The Help Center inside your account contains the current Terms and Conditions, Privacy Policy, and Cookie Policy, each versioned by the state rules in effect at your location.
DATA AND ACCOUNT SECURITY

What We Do With Your Data and Account Details

We collect only what is necessary to operate a verified account, process PayPal, Venmo, and Play+ transactions, and meet the identity verification requirements that state-licensed play demands. You have the right to request a copy of your stored data, ask us to correct inaccurate details, or inquire about data retention timelines by contacting our support team through your account dashboard.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how account features are used. You can adjust non-essential cookie settings from your browser at any time.

Data Retention

Account data is retained for as long as your account is active and for a period afterward as required by state regulations. When retention ends, data is deleted or anonymized per our standard schedule.

Account Security

Your account is protected by SSL encryption on all data transfers. Login attempts from new devices trigger a one-time verification step sent to your registered email or phone number.

Request or Correct Your Data

To request a copy of your data or flag an inaccuracy, reach out through live chat or email with your account ID. We aim to confirm receipt and route the request within one business day.

Common Questions About Our Legal Terms

These are the policy questions we hear most often. Each answer reflects how our terms actually work — not a general summary — so if your question is not here, the live chat channel in your account is the fastest path to a policy-specific answer.

Access depends entirely on the law in your state. We only allow account creation in jurisdictions where online gaming is permitted under local law. Your location is verified during sign-up.

Your account is governed by the laws of the eligible state where you registered. The Terms and Conditions shown at login are the version applicable to your jurisdiction at that time.

Contact our support team first through the account dashboard. If we cannot resolve it directly, you then have the right to escalate through PayPal or Venmo's own dispute process.

Yes. Send a data request via live chat or email, including your account ID. We confirm receipt and process the request according to the applicable state data-handling rules.

Retention periods are set by the regulations active in your state. After that period, your data is deleted or anonymized. Our support team can tell you the specific timeline for your location.

Log into your account, head to account settings, and edit the relevant field. For identity-verified details like your legal name or address, contact support directly — those require document confirmation.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.